Service Desk (Internal) User
Comprehensive service mgt. (ITSM) capabilities
Service Desk Client (External) User
Comprehensive service desk client self-service capabilities
The above price includes：
1）Infrastructure as a Service (IaaS)
2）Platform as a Service (PaaS)
3）3G disk / user, 3G backup storage / user and 3G outbound network traffic / user / month
4）IaaS and PaaS system administrator services (such as backup and recovery, security scanning, etc.)
5）PaaS database administrator services (such as capacity monitoring, performance optimization)
6）System upgrade service
7）System maintenance service
- Application bug feedback
- 5*12 customer service consultation service from Monday to Friday, including Email, QQ, etc.
- All inquiries or questions will be responded within 4 hours
- In case of national statutory holidays (such as New Year's Day, Spring Festival, Qingming Festival, Dragon Boat Festival, Mid-Autumn Festival, National Day, etc.), only QQ customer service support is provided, and the first response will be given within 4 hours.
8）Return all current data of the tenant in database file format
Note1: Minimum subscription for Service Desk is 3 users.
Note2: Minimum subscription for Service Desk Client is 30 users.
Note3: The prices above are excluding taxes.