PPM provides you with the workflows for communication to ensure that the right messages are sent, received, and understood by the right people in your projects. PPM covers planning, managing and monitoring processes for communication and escalation processes for your projects.
PPM helps you clearly outline how you will manage communications across their projects. This is done by creating a project communication management plan. When creating a plan, the system guides you through the following steps:
Your project communication management plan should be detailed enough to lay out why you’re sending a message, who you’re sending it to, what specific information will be sent, how you’re going to send it, and when.
In terms of managing communication, PPM provides you with automated workflows for the following:
PPM helps you monitor and control project communications throughout the lifecycle of your project. This includes the confirmation of the following:
PPM also supports the escalation mechanism for any project stakeholders to highlight an issue at hand to a higher authority. For example, if a certain project stakeholder is not willing to or is not able to do a certain activity he or she is responsible for, it is necessary to escalate the issue to the superior for resolution.
Risks or issues related to project objectives, resource and inter-group conflicts, ambiguous roles and responsibilities, scope disagreements, third-party dependencies are some known situations calling for escalations. Such issues require higher level intervention because many times the authority, decision making, resources or effort required to resolve them are beyond a project manager’s horizon. At times, the project manager may want to involve higher authorities for information-only escalations to keep them abreast of potential issues in the project.